Daya Cosmetics Return and Refund Policy

At Daya Cosmetics, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we have set forth a clear return and refund policy to assist you.

Return Policy

1.Eligibility for Returns

You can return any unused and unopened products within 30 days of the purchase date. Items that are used or opened, for hygiene and safety reasons, are not eligible for return.

2. How to Initiate a Return:

To initiate a return, please contact our Customer Service team at dayacosmeticsuk@gmail.com or use the form below . Include your order number and the reason for the return. Upon approval, we will guide you through the return process.

3. Return Shipping:

Customers are responsible for the shipping costs associated with returns unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchange Policy

For exchanges, we cannot guarantee that the desired item will be available. If you wish to exchange a product, we recommend processing a return for a refund and placing a new order for the desired item.

Important Policies

Defective or Damaged Items:

If you receive an item that is defective or damaged, please contact us within 48 hours of receipt. We will provide you with a replacement at no additional cost or issue a full refund.

Final Sale Items %

Certain items marked as “final sale” cannot be returned or exchanged. Please check the product descriptions carefully before purchasing.